Refund Policy

At SoftTechSolution, we strive to provide the best possible
services to our clients.However, if you are not satisfied with
our services, we offer a refund policy as outlined below:
  1. Eligibility for Refund: 1.1. Refunds may be eligible for services that were paid for but not provided or completed as per the agreed-upon terms in the service agreement. 1.2. Refunds will not be granted for services that have been delivered and completed, or for dissatisfaction with subjective elements such as design preferences.

  2. Requesting a Refund: 2.1. To request a refund, you must contact our support team within a specified time frame, which will be outlined in the service agreement. 2.2. Refund requests must be made in writing and provide a detailed explanation of the reasons for the refund.

  3. Refund Process: 3.1. Upon receiving a valid refund request, we will review it to determine eligibility based on our refund policy. 3.2. If the refund request is approved, we will initiate the refund process within a reasonable timeframe. 3.3. The refund will be issued using the same payment method used for the original transaction.

  4. Deductions and Limitations: 4.1. In some cases, certain fees or expenses incurred by SoftTechSolution may be deducted from the refund amount. These deductions will be communicated to you during the refund process. 4.2. SoftTechSolution reserves the right to deny a refund request if it is deemed to be fraudulent, abusive, or in violation of our terms and conditions.

  5. Changes to the Refund Policy: 5.1. SoftTechSolution may revise this refund policy at any time without prior notice. The updated policy will be posted on our website and will be effective immediately.

Please note that this refund policy applies only to services provided by SoftTechSolution and does not cover any third-party products or services that may be associated with our services.

If you have any questions or concerns regarding our refund policy, please contact our support team for assistance.